Exchange & Return Policy
At Goodzy, we want you to love what you ordered. If something's not right, we make it easy to
fix.1. Return Window
You have 14 days from the date you receive your order to request a return or exchange…
no reason required.
2. Condition
Items must be unused and unworn, in their original packaging. This keeps things fair for every
customer shopping the same collection.
Exception: items that have been worn, washed, or damaged outside of a manufacturing fault
aren't eligible for return…but see Section 5 if something arrived faulty.
3. How to Request
Contact us via WhatsApp (the number shown on your shipping waybill) or through our Contact
Us page, with your order number. That's it.
4. What Happens Next
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We review and approve your request within 3 business days
Once approved, a courier will reach you for pickup within 3–5 business days,
depending on your location
We'll keep you updated at each step so you're never left wondering
5. Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or doesn't function as agreed, send us clear photos
along with your city, address, and order number. We'll prioritize these cases and arrange a
resolution- exchange, repair, or refund…at no cost to you.
6. Full Refunds
If the product you receive is completely different from how it was described or shown on our
site, you're entitled to a full refund, no questions asked.
7. Your Peace of Mind
Please keep the item in its original condition and packaging until your return is reviewed…this
helps us process things quickly and get your resolution to you soon